About

It all started when I bought my first pair of raw denim. I became interested in the way they were produced, the details, the fades and most importantly how to care for them. Instagram had a huge influence on me and I got to know a lot of different people within the denim industry and –community. I've learned a lot about the industrial sewing machines and got the chance to own a darning machine. That was the start of the hobby that quickly turned out in a small business.

More to come! Keep checking our social media and site.

Thanks,

Edwin from Dutch Denim Repair

Dutch Denim Repair - Privacy Policy

This website is managed by Dutch Denim Repair, registered at the Dutch chamber of Commerce under number 71763783 (hereafter referred to as ‘Dutch Denim Repair/us/we’).

We respect the privacy rights of our online visitors and recognise the importance of protecting the privacy of the personal information we collect. For this reason, Dutch Denim Repair has set up strict policies and security measures to protect your personal information. Our privacy policy helps to give you a clear view of the types of personal information we collect and how we use, share and protect your personal information. It also explains the options you have to control this information. By using our website you agree and understand that we may collect, use, store and process your personal information in accordance with our Policy.

YOUR PRIVACY IS PROTECTED IN THE FOLLOWING WAYS

Your personal information will not be sold or passed on to third parties.
Your data is safely stored in a non-public database.
Your transaction data is sent via a secure connection and is encrypted as well, so it is safe with us.
We only use your e-mail address once to complete your order.

We only send offers, newsletters and other circulars after your explicit permission. If you no longer want to receive any messages from us, you can unsubscribe at anytime by clicking the unsubscribe link at the bottom of every newsletter.

If you place an order at the Dutch Denim Repair webshop, we ask you to give us the following information:

Your name, address and phone number. This information is used to correctly deliver your order/products.
Your e-mail address, so that we can keep you informed about your order.
Payment information, such as your credit card or bank account number. This is used to complete the order. The data is sent via a secure connection, is encrypted and will not be saved.

COOKIES

To be able to save your shopping cart, we use cookies. These cookies are only saved within one session – as soon as you close your browser, they are removed. For the analysis of our web statistics we collect anonymous data on the use of our website. By analyzing the collected data, the website can be improved and we can further optimize our service. The data collected is not for any other purpose, or passed on to any third party. These include the timing and duration of visit and which pages you have visited.

We also use local stored cookies. These cookies are stored on your computer and provides you with a return visit to our website can be recognized. If you refuse to the use of cookies, you can do this in your browser. We use IP addresses and cookies to personally identify you. Our cookies can not be used on other websites for your identification.

REMOVING OR MODIFYING YOUR INFORMATION

Do you wish to see your information or do you wish that we delete or modify your information in our system? Please contact us by email at info@dutchdenimrepair.com.

HOW CAN YOU CONTACT US REGARDING THIS PRIVACY POLICY?

If your wish to comment about our privacy policy, please fill in the contact form on the site or contact us by email at info@dutchdenimrepair.com.

CONTACT

Dutch Denim Repair

Admiraal de Ruyterstraat 18D

3115 HB, Schiedam
The Netherlands

(postal address only, not for visiting)

E-mail: info@dutchdenimrepair

Tel: +31 6 8191 6563

IBAN: NL69 KNAB 0257 4025 19
Chamber of Commerce: 71763783
Tax: NL 002266078 B09

All sales are subject to Dutch law.

SHIPPING

Dutch Denim Repair ships with PostNL Priority shipping (Dutch postal service) including Track & Trace. The tabel below gives the estimated time of delivery according to PostNL; Dutch Denim Repair is not responsible for any shipping delays after the parcel has been handed over to PostNL. All shipments will be done the next businessday.

NL
1-2 business days
€7,25

EU
2-5 business days
€13,95

USA & rest of the world
5-15 business days
€29,40

PAYMENTS

All payments should be made through the Dutch Denim Repair website's check-out system, using any of the accepted credit-, debitcards or PayPal. If you don't have a credit card or PayPal, please send an email to info@dutchdenimrepair.com, and we will take it from there.

All prices are stated in EURO (€), including Dutch VAT (9% on repairs and alterations / 21% on goods) and without shipping costs.

RETURN POLICY

You may return an item without any given reason, as long as:

All original tags are attached;
the item is in the state as bought - unworn, unwashed, unaltered, undamaged, etc (with the exception of trying on);
altered item;
you send an email to info@dutchdenimrepair.com, that you will be returning the item, within 30 days upon receipt.

Please note that:

Dutch Denim Repair is not responsible for the shipping costs returning the item;
after the item is received it will be thoroughly inspected to check the condition – Dutch Denim Repair will refund the total invoice amount if the condition matches the state as it was bought;
any additional costs not stated on the invoice, such as import duties, will not be refunded;
the returned parcel should be marked as a 'RETURNED ITEM' in order to avoid custom fees or any other additional costs for Dutch Denim Repair - in the case of custom fees or any other additional costs, Dutch Denim Repair is reserved the right to refuse the parcel and it will be returned to sender.

Return address
Dutch Denim Repair

Admiraal de Ruyterstraat 18D

3115 HB, Schiedam
The Netherlands

Received a damaged item?
In the unlikely event of receiving a damaged item upon arrival, caused by a third party such as the shipping company*, or a production error**, please notify Dutch Denim Repair by sending an email to info@dutchdenimrepair.com regarding the issue within 3 days after delivery, to apply for a full refund including return shipment, or exchange with full refund of return shipment.

*This only applies to damaged items without any noticeable damages to the packaging box. Damaged parcels should never be accepted without checking the contents first.

**Sometimes a production error can only be noticed after several days of use. In the unlikely event of this, you may contact Dutch Denim Repair within 60 days upon receipt. We will reserve the right to examine the product and determine if the problem is indeed a production error or not.

Dutch Denim Repair is a registered trademark.